Instant payday loans

Frequently Asked Questions

Why choose ACE Cash Express?

We make it easy to obtain cash when you need it most. ACE Cash Express, Inc. is a leading financial services provider, specializing in short-term consumer loans, bill pay and prepaid debit card services, as well as the largest owner operator of check cashing stores in the United States. In business since 1968, ACE Cash Express focuses on serving consumers seeking alternatives to traditional banking relationships by gaining convenient, immediate access to financial services. We have served over 38 million customers.

How do Payday Loans and Cash Advances work?

To apply for a Payday Loan (or Cash Advance) all you need to do is fill out a simple application, and sign a few forms. This easy online process only takes minutes. If you're approved, you could get the money in hand or have it deposited into your bank account next business day.1, 2 On your next payday, your account will be debited for the amount you owe.

What do I need to apply for a payday loan online?

You will need your banking information (bank routing and account number) and your social security number to complete an online application.

Do I need collateral to apply for a payday loan?

No collateral is necessary or accepted.

Is there any cost to apply for the loan?

No. You will not be charged to apply for the payday loan, whether or not you are approved. Plus, every online loan comes with a 72-hour Satisfaction Guarantee. So, if you change your mind about your online loan, just return the principal within 72 hours and pay nothing more.

How much can I borrow?

Loan amounts vary by state. Click here to find the maximum loan amount in your state. Loans are subject to approval pursuant to standard underwriting criteria.1

When will I receive my funds?

If approved, and all information is verified by 6:00 pm Central Time Monday through Friday and 2:00 pm Central Time on Sunday, you will generally receive your money the next business day.1, 2 For verification purposes, we may need to contact you by telephone before your loan is funded.

How will I know if I'm approved?

The online system will notify you if you qualify for a loan upon completion of the online application. The information in your application must be verified before funds are deposited into your account. It generally takes less than 1 business day if all information on the application is correct.1, 2 Verification may not occur on weekends or holidays.

Will I need a fax machine to apply for a payday loan?

No. ACE Cash Express requires no faxing as a part of the loan application.

When do I have to repay the loan?

Your payday loan will be due on your next approved payday (loan durations are state specific). You will be informed of the due date when your loan is approved.

How do I repay my loan?

The amount you owe will be debited from your bank account on the day the loan is due.

If I pay my loan early, how does that affect my finance charges?

Paying early will not result in any penalty. In certain states you may be eligible for a refund of all or part of your finance charge upon prepayment.

What happens if I fail to make a timely payment on my loan or credit services transaction?

Failure to make a timely payment on your loan or credit services transaction can have several consequences, including the following:

  • Financial Implications – Currently, no past due interest is assessed on any loans you may obtain from us or that we may arrange for you. However, you may be assessed a late fee if you fail to make your payment by a specified period following its due date and you may be assessed with a returned item charge if any check or electronic payment we submit on your behalf is returned unpaid (late fee and returned item fees vary by state – see your transaction agreements for additional details).
  • Collection Activity – We may attempt to collect any delinquent amount through our standard collection practices, which include contacting you by phone, mail, or email. We may also exercise any of our rights under our loan or credit services agreements with you. If we are unable to collect any delinquent amount you may have with us through such actions, we may also sell our debt to a third party debt buyer or engage a collection agency, who may also engage in collection activity with you.
  • Impact on Your Credit Score – We do not currently report loan activity to any of the three major credit bureaus (Equifax, Experian or TransUnion). However, we do use alternative credit reporting agencies such as FactorTrust. Failure to make timely payment on your loan may reduce your score with such agencies, and prevent you from receiving credit or other services from a provider that uses such agencies.
  • Refinancing a Loan – We do not automatically refinance any of our loans or credit services transactions. Where refinances are available (varies by state), you may refinance your loan or credit services transaction by logging in to your account prior to your due date and applying for a refinance. In connection with any refinance, you will be required to e-sign new transaction agreements for the refinanced transaction and our standard rates for loans or credit services transactions will be assessed on that refinance (varies by state – see posted fee schedules). You may also call us to discuss payment plan options at (866) 355-6815.

1. All loans subject to approval pursuant to standard underwriting criteria. Rates and terms will vary depending upon the state where you reside. Not all consumers will qualify for a loan or for the maximum loan amount. Terms and conditions apply. Loans should be used for short-term financial needs only, and not as a long-term solution. Customers with credit difficulties should seek credit counseling.‚Äč ACE Cash Express, Inc. is licensed by the Department of Business Oversight pursuant to Financial Code Section 23005(a) of the California Deferred Deposit Transaction Law. Loans in Minnesota made by ACE Minnesota Corp. Loans in Ohio arranged by FSH Credit Services LLC d/b/a ACE Cash Express, CS.900100.000, and made by, and subject to the approval of, an unaffiliated third party lender. Loans in Texas arranged by ACE Credit Access LLC and made by, and subject to the approval of, an unaffiliated third party lender. ACE Cash Express, Inc. is licensed by the Virginia State Corporation Commission, PL-115.


2. Loan funding requires verification of application information. Depending on ability to verify this information, loan funding may be extended up to two days. All loans subject to approval pursuant to standard underwriting criteria. In-store cash pickup is subject to approval pursuant to standard underwriting criteria. In-store cash pickup not available in all states.  


Our credit decision on your application may be based in whole or in part on information obtained from a national database including, but not limited to FactorTrust, Inc., P.O. Box 3653, Alpharetta, Georgia 30023, (678) 306-2260.


What happens if I fail to make a timely payment on my loan or credit services transaction?


Failure to make a timely payment on your loan or credit services transaction can have several consequences, including the following:

  • Financial Implications – Currently, no past due interest is assessed on any loans you may obtain from us or that we may arrange for you. However, you may be assessed a late fee if you fail to make your payment by a specified period following its due date and you may be assessed with a returned item charge if any check or electronic payment we submit on your behalf is returned unpaid (late fee and returned item fees vary by state – see your transaction agreements for additional details).
  • Collection Activity – We may attempt to collect any delinquent amount through our standard collection practices, which include contacting you by phone, mail or email. We may also exercise any of our rights under our loan or credit services agreements with you. If we are unable to collect any delinquent amount you may have with us through such actions, we may also sell our debt to a third party debt buyer or engage a collection agency, who may also engage in collection activity with you.
  • Impact on Your Credit Score – We do not currently report loan activity to any of the three major credit bureaus (Equifax, Experian or TransUnion). However, we do use alternative credit reporting agencies such as FactorTrust. Failure to make timely payment on your loan may reduce your score with such agencies, and prevent you from receiving credit or other services from a provider that uses such agencies.
  • Refinancing a Loan – We do not automatically refinance any of our loans or credit services transactions. Where refinances are available (varies by state), you may refinance your loan or credit services transaction by logging in as a returning customer prior to your due date and applying for a refinance. In connection with any refinance, you will be required to agree to new transaction agreements via electronic signature for the refinanced transaction. Our standard rates for loans or credit services transactions will be assessed on that refinance (varies by state – see posted fee schedules). You may also call us to discuss payment plan options at (866) 355-6815.