Instant payday loans

Frequently Asked Questions

Why choose ACE Cash Express?

ACE Cash Express, Inc. is a leading retailer of financial services, including check cashing, short-term consumer loans, bill pay and prepaid debit card services, and the largest owner operator of check cashing stores in the United States. In business since 1968, ACE Cash Express focuses on serving consumers who seek an alternative to traditional banking relationships to gain convenient and immediate access to financial services.

Altogether, we served over 38 million customers.

How do Payday Loans, Cash Advances and Check Cash Advances work?

To get a Payday Loan (or Cash Advance) all you need to do is fill out a simple application, and sign a few forms. This easy online process only takes minutes. Once you're approved, you get the money in hand or have it deposited into your bank account within 24 hours. On your next payday, your account is debited for the amount you owe, unless you choose to renew your loan (if applicable in your state). For those customers who are not on direct deposit, ACE will give a one business day grace period (from payday) to deposit your check.

What do I need to apply for a payday loan online?

All you need is to be employed, make at least $1000 a month, be a US citizen at least 18 years of age and have an active checking account. Members of the military and those who have recently filed for bankruptcy are not eligible for an online payday loan.

Does it matter if I have bad credit or no credit?

It does not matter if you have bad credit or no credit at all. Our payday loans are designed to help people in need of emergency credit, so we understand that you may have had credit troubles in the past.

Do I need collateral to apply for a payday loan?

No collateral is necessary or accepted.

Is there any cost to apply for the loan?

No. You will not be charged to apply for the payday loan, whether or not you are approved. Plus, with our satisfaction guarantee, you won't be charged any fees if you change your mind about the loan within 48 hours.

How much can I borrow?

You can borrow up to $1,000, depending on your state.

When will I receive my loan?

If all information is received by 12:00 Noon Central Time and can be verified by 3:00 pm Central Time, you will generally receive your money the next business day. For security purposes, we must be able to contact you by telephone before your loan is funded.

How will I know if I'm approved?

Shortly after we have all the necessary information, we will send you an email advising whether or not you are approved.

Will I need a fax machine to apply for a payday loan?

No. ACE Cash Express requires no faxing as a part of the loan application.

When do I have to repay the loan?

Your payday loan will be due on your next approved payday (loan durations are state specific). You will be informed of the due date when your loan is approved. You may also have the option to pay off the loan early or renew the loan until your next payday (if applicable in your state).

How do I repay my loan?

ACE will initiate a transfer of funds from your bank account on the day the loan is due.

If I pay my loan early, how does that affect my finance charges?

Paying early will not result in any penalty. In certain states you may be eligible for a refund of all or part of your finance charge upon prepayment.

What happens if I fail to make a timely payment on my loan or credit services transaction?

Failure to make a timely payment on your loan or credit services transaction can have several consequences, including the following:

  • Financial Implications – Currently, no past due interest is assessed on any loans you may obtain from us or that we may arrange for you.  However, you may be assessed a late fee if you fail to make your payment by a specified period following its due date and you may be assessed with a returned item charge if any check or electronic payment we submit on your behalf is returned unpaid (late fee and returned item fees vary by state – see your transaction agreements for additional details).
  • Collection Activity – We may attempt to collect any delinquent amount through our standard collection practices, which include contacting you by phone, mail, SMS or email.  We may also exercise any of our rights under our loan or credit services agreements with you.  If we are unable to collect any delinquent amount you may have with us through such actions, we may also sell our debt to a third party debt buyer or engage a collection agency, who may also institute collection activity with you.
  • Impact on Your Credit Score – We do not currently report loan activity to any of the three major credit bureaus (Equifax, Experian or TransUnion).  However, we do use alternative credit reporting agencies such as FactorTrust.  Failure to make timely payment on your loan may reduce your score with such agencies, and prevent you from receiving credit or other services from a provider that uses such agencies.
  • Renewal of your Loan – We do not automatically renew any of our loans or credit services transactions.  Where refinances or renewals are available (varies by state), you may obtain a refinance or renewal of your loan or credit services transaction by logging in to your account prior to your due date and applying for a renewal or refinance.  In connection with any renewal or refinance, you will be required to e-sign new transaction agreements for such renewed or refinanced transaction and our standard rates for loans or credit services transactions will be assessed on such renewal or refinance (varies by state – see posted fee schedules).

Is my personal information safe?

Yes! ACE Cash Express values your privacy and internet safety. Read more in our privacy policy.

1. Loans in Minnesota made by ACE Minnesota Corp. ACE Cash Express, Inc. is licensed pursuant to Financial Code Section 23005(a) of the California Deferred Deposit Transaction Law. ACE Cash Express, Inc. is licensed by the Virginia State Corporation Commission, PL-115. Loans in Texas arranged by ACE Credit Access LLC and made by, and subject to the approval of, an unaffiliated third party lender. Loans in Ohio arranged by FSH Credit Services LLC d/b/a ACE Cash Express, CS.900100.000, and made by, and subject to the approval of, an unaffiliated third party lender. ACE is a licensee under the Alabama Small Loan Act. Not all consumers will qualify for a loan or for the maximum loan amount. All loans subject to approval pursuant to standard underwriting criteria. Terms and conditions apply. Payday loans should be used for short-term financial needs only, not as a long-term financial solution. Customers with credit difficulties should seek credit counseling.


2. Loan approval is subject to standard underwriting criteria. Loan funding requires verification of application information. Depending on ability to verify this information, loan funding may be extended up to two days.


Our credit decision on your application may be based in whole or in part on information obtained from a national database including, but not limited to Clarity Services, Inc., P.O. Box 5717, Clearwater, Florida 33758, (866) 390-3118 and/or FactorTrust, Inc., P.O. Box 3653, Alpharetta, Georgia 30023, (678) 306-2260.


Annual Percentage Rate (APR) varies from 65.35% - 1409.36% and is based on state, loan term, loan funding date and other underwriting considerations. Please select the state above for further details on APR.


What happens if I fail to make a timely payment on my loan or credit services transaction?


Failure to make a timely payment on your loan or credit services transaction can have several consequences, including the following:

  • Financial Implications – Currently, no past due interest is assessed on any loans you may obtain from us or that we may arrange for you . However, you may be assessed a late fee if you fail to make your payment by a specified period following its due date and you may be assessed with a returned item charge if any check or electronic payment we submit on your behalf is returned unpaid (late fee and returned item fees vary by state – see your transaction agreements for additional details).
  • Collection Activity – We may attempt to collect any delinquent amount through our standard collection practices, which include contacting you by phone, mail, SMS or email.  We may also exercise any of our rights under our loan or credit services agreements with you.  If we are unable to collect any delinquent amount you may have with us through such actions, we may also sell our debt to a third party debt buyer or engage a collection agency, who may also institute collection activity with you.
  • Impact on Your Credit Score – We do not currently report loan activity to any of the three major credit bureaus (Equifax, Experian or TransUnion). However, we do use alternative credit reporting agencies such as FactorTrust.  Failure to make timely payment on your loan may reduce your score with such agencies, and prevent you from receiving credit or other services from a provider that uses such agencies.
  • Renewal of your Loan – We do not automatically renew any of our loans or credit services transactions. Where refinances or renewals are available (varies by state), you may obtain a refinance or renewal of your loan or credit services transaction by logging in to your account prior to your due date and applying for a renewal or refinance. In connection with any renewal or refinance, you will be required to e-sign new transaction agreements for such renewed or refinanced transaction and our standard rates for loans or credit services transactions will be assessed on such renewal or refinance (varies by state – see posted fee schedules).