Short-Term Loan and Collection Scams
Your Security is Our Top Priority
Please be aware that scammers are not affiliated with ACE or any person acting on ACE’s behalf.
ACE Cash Express will never ask you to provide your online banking credentials or password in response to an email or text. Consumers can only apply for a loan at certain ACE locations or by visiting ACE’s website. If you receive a suspicious email, phone call, or text from an unknown sender requesting this information, contact us at (866) ACE-CASH to verify.
ACE will, in some cases, ask for the last 4 digits of your Social Security Number but you are not obligated to provide any sensitive information online and may, instead, call us directly.
ACE Cash Express Will Never:
- Require you to send a wire transfer, load money onto a prepaid card, or purchase a money order or gift card.
- Demand you prepay any amount to consider your loan application or grant you a loan.
- Ask for your login credentials or request you change your password in order to review your loan.
Received Suspicious Emails, Text Messages, or Phone Calls?
Emails or Text Messages
Did you respond to a suspicious email or text message by:
- Clicking on a link;
- Downloading an attachment or software;
- Opening an attachment; or
- Providing personal or account information?
Did you receive a suspicious phone call and:
- Share personal information or account information?
Call us immediately at 866-ACE-CASH.
Watch Out for Debt Collection or Loan Scams
Learn about possible loan and debt collection scams that have been identified by the Consumer Financial Protection Bureau.
Scammers falsely claiming to represent ACE Cash Express ask consumers to load money onto a prepaid card, purchase money orders, or send funds using MoneyGram to get a loan. They might even use the ACE name, logo, and mailing address in their correspondence.
Warning Signs for Loan Scams
- Bad credit and previous loan history are ignored – A lender that ignores your credit history is probably a scammer.
- Asking for money upfront – Scammers often ask for money through wire transfer to receive a loan. ACE will never ask consumers for payment upfront to apply for or receive the proceeds from a loan.
- Be cautious of unsolicited communications that request your confidential information.
- Scammers may send you text messages often suggesting urgent action, threatening you to act quickly, or offering you money in exchange for your information.
Scammers send out maliciously deceiving debt collection communications like phone calls, emails, or texts falsely claiming to represent lenders like ACE Cash Express.
Warning Signs for Debt Collection Scams
- Threats – Scammers may send threats of legal action, wage garnishment, or taking some type of action to acquire your social security number or other personal information.
- Failing to provide validation of the debt – A debt collector must send a written notice containing the details of the debt upon the consumer’s request. If someone refuses to provide this information, it is likely a scam.
- Refusing to provide you information about the debt - Scammers won't provide the amount of debt owed, or may use fake case numbers you don't recognize.
- Scammers may email you using generic email addresses like Gmail, Yahoo, or Outlook. Communications from ACE will only come from an ACE Cash Express or Populus Financial Group email address.
Beware of These Other Common Scams
What is it?
Romance scams occur when a scammer adopts a fake online identity to gain a victim’s affection and trust. The scammer then uses the illusion of a romantic or close relationship to manipulate and/or steal from the victim.
The scammer’s intention is to establish a relationship as quickly as possible, endear themselves to the victim, and gain trust. Eventually, they will ask for money or sensitive personal information under false promises.
Tips for Avoiding Romance Scams:
- Be careful what you post and make public online. Scammers can use details shared on social media and dating sites to better understand and target you.
- Research the person’s photo and profile using online searches to see if the image, name, or details have been used elsewhere.
- Go slowly and ask lots of questions.
- Beware if the individual requests financial information.
- Never send money to anyone you have only communicated with online or by phone.
What is it?
A scammer calls or emails you, posing as either a relative in distress, or someone claiming to represent the relative (such as a lawyer or law enforcement agent). The caller explains that the “relative” is in trouble and needs them to wire funds “immediately” for bail money, lawyer’s fees, hospital bills, or another fictitious expense.
Tips for Avoiding Relative Emergency Scams:
- Call the relative (or their parent) directly, at their known phone number.
- If told you have to act quickly, resist that urge.
What is it?
The initial contact in a sweepstakes scam is you receiving a notice, call, social media notification, or a piece of direct mail stating that you’ve won a “big prize.” You’re told that in order to claim the “prize,” you need to send funds to pay processing fees, customs duties, or taxes.
The scammers may request bank account information, urge you to send money via a wire transfer, or suggest you purchase gift cards and give them the card numbers.
Once the money is sent, you never see your prize.
Tips for Avoiding Sweepstakes / Lottery Scams:
- Remeber, you cannot win a sweepstakes you never entered.
- Don’t pay a fee to claim a prize you have supposedly won or to improve your chances of winning.
- Don’t wire money to, or share gift card numbers with, someone claiming to represent a contest or lottery.
- Don't provide personal or financial information to anyone who contacts you about a lottery prize.
- Don’t deposit supposed winnings that come in the form of a partial-payment check. The check will bounce, and you may have to repay your bank for any withdrawals from that deposit, including what you sent the scammers.
- Don’t believe social media messages or posts purportedly to be from celebrities offering a big cash giveaway.
- File a Complaint Opens in new window
- Consumer Financial Protection Agency Opens in new window
- How to Spot Fake and Abusive Debt Collectors Opens in new window
- Learn the Difference Between Legitimate Collectors and Scammers Opens in new window
- AARP Scams and Fraud Awareness Opens in new window
- Identity Theft Recovery Resources Opens in new window
- ACE Cash Express Online Privacy Notice