ACE Cash Express Customer Reviews

Payday Loan Reviews

Keeping it simple

“The loan made a simple matter remain simple . An unexpected situation came up a few days before payday that wasn't a big issue so long as I dealt with it immediately. The short term loan allowed me to take care of the problem while it was still small; thanks for the help.”

Steven P.- June 8, 2017

Source: Trustpilot

I've never had any issues with ACE

“I've never had any issues with ACE. They come in very handy when needed and the payday loan process is very fast and smooth.”

Stephanie R.- June 7, 2017

Source: Trustpilot

Helpful every time I called

“Helpful every time I called. The turnaround for receiving the loan is quick. Will use again if ever need to in the future.”

Latoya C.- June 2, 2017

Source: Trustpilot

Great company to do business with.

“Great company to do business with. They keep you informed every step of the way. Quick and easy loans with no hassle.”

Sandra P.- May 4, 2017

Source: Trustpilot

Great online services

“Great online services! Very user friendly.”

Charles R.- April 20, 2017

Source: Trustpilot

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Installment Loan Reviews

Always there for me

“Reps are very professional. Services are great. Always there when needed”

Fermin M.- March 2, 2017

Source: Trustpilot

Fast and easy

“The online service is excellent fast and easy ”

Javier G.- February 15, 2017

Source: Trustpilot

Very professional

“Very helpful and professional during my time of need.”

Robert B.- February 9, 2017

Source: Trustpilot

Best in Class

“Great customer service via the phone and in store!!!”

Gregory H.- January 29, 2017

Source: Trustpilot

Trustworthy!

“Great customer service”

Shirley W.- January 24, 2017

Source: Trustpilot

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ACE Elite Plans	ACE Elite Pay-As-You-Go Plan	ACE Elite FeeAdvantage Plan (Monthly)	ACE Elite with Direct Deposit FeeAdvantage Plan⁴ (Monthly)
Cost of Fee Plan	N/A	$9.95	$5.00
Signature Purchase Transactions	$1.00 each	included	included
PIN Purchase Transactions¹	$2.00 each	included	included
Average Cost Per Month	$15.00³	$9.95	$5.00
ATM Cash Withdrawals (Domestic)²	$2.50 each	$2.50 each	$2.50 each

Goodbye to Hidden Fees Fees Related to the Service: Refunds are at par. None of the fees shown are assessed by MetaBank or the Card Association. ATM withdrawals may be subject to varying daily limits at the ATM owner's discretion.	ACE Elite™ Pay-As-You-Go Plan	ACE Elite™ FeeAdvantage™ Plan (Monthly)	ACE Elite™ with Direct Deposit FeeAdvantage™ Plan (Monthly)
Card Purchase Fee	$0	$0	$0
Plan Fee	N/A	$9.95	$5.00* *To be eligible for this optional fee plan, have $500 deposited during one calendar month.
Signature Purchase Transaction Fee	$1.00 each	included	included
PIN Purchase Transaction Fee	$2.00 each	included	included
Balance Inquiry Fee: via toll-free number (automated service) via toll-free number (customer service agent) at ATM online via Anytime Alerts™^**	$0.50 each $0.50 each $0.50 each Free Free	$0.50 each $0.50 each $0.50 each Free Free	$0.50 each $0.50 each $0.50 each Free Free
Bill Payment Fee	In addition to the one or more no-cost bill payment methods made available through third-party service providers, a full range of options and applicable fees appear at the Site.
Stop Payment Fee for Preauthorized Payment	$10.00 each
Domestic ATM Cash Withdrawal	$2.50 per withdrawal, plus ATM owner fees, if any
International ATM Cash Withdrawal	$4.95 per withdrawal, plus ATM owner fees, if any
ATM Transaction Decline Fee	$1.00 each

Direct Deposit	Free
Add cash, checks or withdraw cash at a NetSpend Reload Network location	Convenience fee determined by location
Bank Transfer	Free; transfer fees from the originating bank may apply
Instant Bank Transfer	$5.95 each (deducted from the transferor's debit card account
Account-to-Account Transfer via text message or online	Free; standard text message rates may apply
Account-to-Account Transfer via toll-free number (automated service)	$1.00 each
Account-to-Account Transfer via toll-free number (Customer Service Agent)	$4.95 each

Check or Additional Statement Mailing Fee	$5.95 each
Additional Card Fee	$3.95 each (standard Card)
Additional Card Fee		$4.95 each (custom Card)
Lost, stolen or damaged Card Replacement Fee	$3.95 each (standard Card)
Lost, stolen or damaged Card Replacement Fee		$4.95 each (custom Card)
Account Maintenance Fee	$5.95 per month (fee applies if Card Account has not had any activity, that is, no purchases; no cash withdrawals; no load transactions; or no balance inquiry fee for 90 days)