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General Questions
ACE Elite Plans |
ACE Elite Pay-As-You-Go Plan | ACE Elite FeeAdvantage Plan (Monthly) | ACE Elite with Direct Deposit FeeAdvantage Plan4 (Monthly) |
|---|---|---|---|
| Cost of Fee Plan | N/A | $9.95 | $5.00 |
| Signature Purchase Transactions | $1.00 each | included | included |
| PIN Purchase Transactions1 | $2.00 each | included | included |
| Average Cost Per Month | $15.003 | $9.95 | $5.00 |
| ATM Cash Withdrawals (Domestic)2 | $2.50 each | $2.50 each | $2.50 each |
Fees may apply to reload your ACE Elite Prepaid Card
1 To get cash back and avoid paying a higher ATM fee, select "debit" and enter your PIN when making a purchase at a retailer. Purchase transaction fee may apply, depending on which fee plan you selected. This option may not be available at all retail locations where the card is accepted.
2 ATM owner fees may also apply.
3 Calculation based on 5 PIN Purchase Transactions and 5 Signature Purchase Transactions.
4 To be eligible for this optional fee plan, have $500 deposited to the ACE Elite Prepaid Card during one calendar month. See Cardholder Agreement for details.
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Goodbye to Hidden Fees Fees Related to the Service: Refunds are at par. None of the fees shown are assessed by MetaBank or the Card Association. ATM withdrawals may be subject to varying daily limits at the ATM owner's discretion. |
ACE Elite™ Pay-As-You-Go Plan | ACE Elite™ FeeAdvantage™ Plan (Monthly) | ACE Elite™ with Direct Deposit FeeAdvantage™ Plan (Monthly) |
|---|---|---|---|
| Card Purchase Fee | $0 | $0 | $0 |
| Plan Fee | N/A | $9.95 |
$5.00* *To be eligible for this optional fee plan, have $500 deposited during one calendar month.
|
| Signature Purchase Transaction Fee | $1.00 each | included | included |
| PIN Purchase Transaction Fee | $2.00 each | included | included |
|
Balance Inquiry Fee: via toll-free number (automated service) via toll-free number (customer service agent) at ATM online via Anytime Alerts™** |
$0.50 each $0.50 each $0.50 each Free Free |
$0.50 each $0.50 each $0.50 each Free Free |
$0.50 each $0.50 each $0.50 each Free Free |
| Bill Payment Fee | In addition to the one or more no-cost bill payment methods made available through third-party service providers, a full range of options and applicable fees appear at the Site. | ||
| Stop Payment Fee for Preauthorized Payment | $10.00 each | ||
| Domestic ATM Cash Withdrawal | $2.50 per withdrawal, plus ATM owner fees, if any | ||
| International ATM Cash Withdrawal | $4.95 per withdrawal, plus ATM owner fees, if any | ||
| ATM Transaction Decline Fee | $1.00 each | ||
Tip: To avoid the ATM fees, you can get cash back when making purchases using your PIN at many retailers, such as grocery stores.
** Standard data usage or text message rates may apply. Check with your provider.
Add Money To or Withdraw/Transfer Money From Your Account: (Applies to all Cardholders)
| Direct Deposit | Free |
| Add cash, checks or withdraw cash at a NetSpend Reload Network location | Convenience fee determined by location |
| Bank Transfer | Free; transfer fees from the originating bank may apply |
| Instant Bank Transfer | $5.95 each (deducted from the transferor's debit card account |
| Account-to-Account Transfer via text message or online | Free; standard text message rates may apply |
| Account-to-Account Transfer via toll-free number (automated service) | $1.00 each |
| Account-to-Account Transfer via toll-free number (Customer Service Agent) | $4.95 each |
Manage Your Account: (Applies to all Cardholders)
| Check or Additional Statement Mailing Fee | $5.95 each |
| Additional Card Fee | $3.95 each (standard Card) |
| $4.95 each (custom Card) | |
| Lost, stolen or damaged Card Replacement Fee | $3.95 each (standard Card) |
| $4.95 each (custom Card) | |
| Account Maintenance Fee | $5.95 per month (fee applies if Card Account has not had any activity, that is, no purchases; no cash withdrawals; no load transactions; or no balance inquiry fee for 90 days) |