Payday Loans Frequently Asked Questions

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Payday Loans

About Payday Loans at ACE Cash Express

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Application Process

Payments and Cancellation Information

About ACE

About Payday Loans

Payday loans are short-term loans designed to help you cover utility bills, unexpected car repairs and other emergency expenses by your next payday. Unlike an installment loan, the balance of a payday loan is generally due in full by your next pay date.

Payday loans are available online and in-store in the states below. If approved, the amount you may borrow will depend upon your income and our standard underwriting criteria.1

Online

In-Store

Yes. Each customer is treated individually, and each spouse can apply separately for a loan.

ACE Cash Express may obtain information from a non-traditional consumer reporting agency and the inquiry may affect your overall credit profile with the applicable agency, but it will not impact your FICO® score. † 

A FICO Score, created by Fair, Isaac and Company, is a type of credit score used by some lenders to help them make credit-related decisions. FICO Scores are based solely on the information in consumer credit reports maintained by the three major credit bureaus — Experian, Equifax and TransUnion. By comparing your credit information to the patterns in hundreds of thousands of past credit reports, a FICO Score estimates your level of future credit risk.

Hard credit report inquiries to Experian, Equifax and TransUnion can negatively affect your FICO Score, especially if there are many in a short amount of time. At ACE Cash Express, we may obtain information from a non-traditional consumer reporting agency and the inquiry may affect your overall credit profile with the applicable agency, but it will not impact your FICO score.

Application Process

Requirements may vary depending on your state, but you’ll need the following to get started: 

If you’re applying for a payday loan online, you’ll need to:

  • Be at least 18 years of age to apply.
  • Reside in the state you choose for your loan application.
  • Have a valid Social Security Number or Individual Taxpayer Identification Number.
  • Have a valid and active email address.
  • Be able to be contacted via phone if verification of application information is necessary.
  • Provide proof of a steady source of recurring income, such as employment, disability, retirement, self-employment, or another income source.  
  • Provide proof of active bank account that we ask to be open for at least one month. California customers must have proof of an active, personal checking account that we ask to be open for at least one month. 
  • Not currently be a debtor in a bankruptcy case or intend to voluntarily file for bankruptcy relief.
  • Not be a member of the Army, Navy, Marine Corps, Air Force, or Coast Guard, serving on active duty under a call or order that does not specify a period of 30 days or fewer, a member of the reserves (including National Guard) on active duty, or be a dependent of any such a member. 

In order to apply in-store, you’ll need to:

  • Be at least 18 years of age to apply.
  • Have a valid, government-issued ID.
  • Have a valid and active email address, where applicable.
  • Provide proof of a steady source of recurring income, such as employment, disability, retirement, self-employment, or another income source.  
  • Proof of a bank account that we ask to be open for at least one month. Debit cards or pre-printed checks may be accepted in your state as proof of bank account.  Contact your local stores for details.  Acceptable documents may vary by state. California customers must have proof of an active, personal checking account that we ask to be open for at least one month.
  • Not be a member of the Army, Navy, Marine Corps, Air Force, or Coast Guard, serving on active duty under a call or order that does not specify a period of 30 days or fewer, a member of the reserves (including National Guard) on active duty, or be a dependent of any such a member. 

See all requirements on the Payday Loan Requirements page. 

Depending on your state, you can apply for a payday loan online or in person at an ACE Cash Express store location.

Online

The online application process is simple!

  1. Complete the payday loan application. This takes just a few minutes.
  2. Receive an instant decision. 1
  3. If approved, have your loan proceeds instantly delivered to your debit card if eligible,2 or have money direct deposited into your bank account by the next business day, or depending on your state and if eligible, pick up cash same-day at one of our stores! 1

In-Store

Applying in-store is quick and simple!

You can apply for a payday loan at an ACE Cash Express store location.

  1. Use the Store Locator to find a store near you to apply in person.
  2. Receive an instant loan decision.
  3. If approved, walk out with cash in hand immediately! 1

You do not have to be employed and you may be retired, but you must have a steady source of recurring income payments.

No. You will not be charged to apply for a loan, whether or not you are approved.

You’ll receive an instant loan decision when you apply online or in one of our stores.  

Online Loans

If you apply online and you are approved, ACE offers different ways to receive online loan funds:

Instant Funding to a Debit Card: ACE’s Instant Funding to a debit card is our quickest way to receive your online loan proceeds, if eligible. 2

Direct Deposit to a Bank Account: Get cash deposited directly into your bank account overnight. 1

Cash at In-Store Pickup: If eligible, visit a local ACE store to get same-day cash pick-up. 1

Learn more about our Online Loan Funding times here.

In-Store Loans

If you apply in-store and you are approved, you’ll receive your funds immediately! 1 Walk out with cash in hand.

Payments and Cancellation Information

Your payday loan will generally be due on your next payday (loan duration is state-specific). You will be informed of the due date if your loan is approved.

Online

Automatic Payment

The amount you owe will be automatically withdrawn from your bank account on the day your loan is due (also called an ACH payment). If you prefer that your payment not be automatically withdrawn from your bank account, you may make a payment by one of the other options below.

Pay Online

You may also make a payment online by logging into your loan account at www.myacepayments.com.

Pay Over the Phone

You may also make a payment by phone using our 24/7 automated phone system by calling (866) 728-1808 or by calling Customer Service at (877)-ACE-CASH between 7:00 AM and 8:00 PM Central Time Monday  ̶  Friday, 8:00 AM and 7:00 PM Central Time Saturdays, or 10:30 AM and 7:00 PM Central Time Sundays. Fees may apply.

Pay In-Store

Depending on your state, you may also visit an ACE Cash Express location near you to make a payment. 

And, remember, there’s no penalty for repaying early.

In-Store

To pay off a loan originated in a store, go to the store where the loan was originated with cash on or before each due date. There’s no penalty for repaying early.

In some states, you also have the option to pay online or by phone.

There is no prepayment penalty in any state. If you repay your loan in full at any time, you will only be responsible for accrued interest and fees on the outstanding principal through the date of repayment. In Texas, paying off apayday loan early will not reduce your CSO fee.

Loans at ACE come with a 72-hour satisfaction guarantee. So if you change your mind about your loan, just return the principal within 72 hours and pay nothing more.

Online

To cancel your online loan, please send an email to internetops@acecashexpress.com with a request to cancel your contract or call us at (877)-ACE-CASH.

For loans originated in Texas, you can also mail or deliver a signed and dated copy of the cancellation notice provided with your Credit Services Agreement, or other written notice, to:

ACE Cash Express

Attn: General Counsel

300 E. John Carpenter Fwy, Ste. 900

Irving, Texas, 75062

Please include your name and loan number with the cancellation. Once we receive your notice, we will transfer the principal directly from your bank account. The written notice must be postmarked within three days of signing the contract.

In-Store

To cancel your loan, you must return the proceeds from your loan to the store where your loan was originated. Depending on your state, you may also be required to sign a cancellation notice that was provided to you at the time of approval.

Depending on your state, you also may be eligible to refinance your payday loan, whether originated online or in one of our stores. You also may be eligible for a payment plan! Call us at 866 355-6815 to discuss payment plan options.

How to Refinance Online

  1. Log in to your payday loan account and apply to refinance.
  2. Confirm your loan application details.
  3. Sign refinance loan documents. 
  4. If the refinance process is successful, ACE will automatically withdraw from your bank account the total fees to refinance your loan.

If your due date falls on a Tuesday, Wednesday, Thursday, or Friday, apply before 7:30 PM Central Time on your scheduled due date.

If your due date falls on a Monday, apply by 2:00 PM Central Time on Sunday.

Cutoff times may be different around bank holidays.

How to Refinance In-Store

Please call or visit the ACE Cash Express store where your loan was originated to discuss refinance options. You also may be eligible for a payment plan. 

About ACE

We make it easy to obtain cash when you need it most. Since 1968, ACE Cash Express has opened its doors to customers looking for financial services. ACE Cash Express delivers a broad range of financial products and services, including short-term consumer loans, card services, check cashing, money transfers, bill payments, and money orders.

Yes! Find us on Facebook, Instagram, Twitter, and LinkedIn. 

ACE Cash Express values your privacy and internet safety. Click here to read our privacy policy and online privacy policy. For California residents, see our California Privacy Policy to learn what personal information we collect and how it is used. 

Didn’t find the information you need? We would love to answer your questions! You can call ACE Customer Service at 877-ACE-CASH or email us at customerservice@acecashexpress.com. 
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