Have a Question or Concern? We're Here to Help!
The ACE Cash Express Customer Service team can answer your questions and provide support for our products and services. On this page you'll find self-service options, frequently asked questions, and complete contact information by topic and department. We want you to receive the best customer service possible. Our team will ensure you get solutions for your account issues and the information you need, when you need it.
Online Account Self-Service - Make a Payment
Managing your online account is quick and easy. Log in to the loan payment center (www.myacepayments.com) to make a payment, pay off a loan, or view other account information. You can also pay by visiting an ACE store near you or using our 24/7 automated phone system at (866) 728-1808, convenience fee may apply.
Frequently Asked Questions
Do you need an answer about our lending and card products? We want to provide quick and clear information to help you better understand our services. For your convenience, we've answered some of the most commonly asked questions we receive.
Contact Us
Call Us
Online: (866) ACE-CASH
Hours: Mon-Fri 7 a.m.-8 p.m. CT, Sat 8 a.m.-7 p.m. CT, Sun 10:30 a.m.-7 p.m. CT
In-Store: (877) ACE-CASH
Hours: Mon-Fri 8 a.m.-8 p.m. CT, Sat 8 a.m.-6 p.m. CT, Sun Closed
Email Us
Internet Loans: InternetOps@acecashexpress.com
All Other Inquiries: CustomerService@acecashexpress.com
Connect with Us
Consumer Feedback
At ACE, we value consumer feedback because it helps us deliver excellent customer service. Your input allows us to better understand your needs, identify areas for improvement, and ensure our services meet your expectations. Our team carefully gathers and reviews your feedback, sharing it with the respective departments to take action. With your help, we can continue to provide the best support and solutions tailored to your needs.
Leave a Comment or Suggestion
Phone: (888) ACE-PREZ (223-7739)
Security and Fraud Concerns
If you receive a suspicious email, phone call, or text from an unknown sender requesting your account number, username, Social Security Number, password, or any other personal information, it is not one of our associates or any person acting on behalf of our company.
ACE will never:
Randomly email or call you asking for your personal information
Require you to load money onto a prepaid card to get a loan
Demand you prepay any amount up front to consider your loan application or to complete your loan application
If you believe you've been a victim of fraud, contact us at (866) ACE-CASH.
For more information on how to recognize fraud or spot a scammer, visit our Protect Yourself from Scams page.
More Ways to Contact Us
Populus Financial Group™ provides financial services through its family of brands including ACE Cash Express®, ACE Elite® Visa® Prepaid Debit Card, Flare Account® and Porte®. Our mission is to provide a broad range of quality financial products and services delivered with best-in-class customer service.
Address: 300 E. John Carpenter Fwy, Ste. 900 Irving, TX 75062
Main Number: (972) 550-5000
Human Resources
Phone: (800) 581-5126
Email: employment@acecashexpress.com
Interested in selling your check cashing or financial services business?
Email: acquisitions@acecashexpress.com
