Cash with Wheels

Frequently Asked Questions

About ACE:

Why choose ACE Cash Express?

ACE is a leading retailer of financial services, including check cashing, short-term consumer loans, bill pay and prepaid debit card services, and the largest owner operator of check cashing stores in the United States. In business since 1968, ACE Cash Express focuses on serving consumers who seek an alternative to traditional banking relationships to gain convenient and immediate access to financial services.

What is a Credit Services Organization (CSO) and Credit Access Business (CAB)?

A CSO, or credit services organization, is a company that earns compensation by, among other things, helping consumers obtain loans. A credit access business (CAB) is a type of CSO that helps consumers obtain Payday and Title Loans. CSO's are not lenders and do not make loans. In Texas, ACE Credit Access LLC is a CSO and CAB that can help you obtain a Title Loan from an unaffiliated third party lender.

About Title Loans:

What is a Title Installment Loan?

Online: Title Installment Loans are offered as an online product. A Title Installment Loan allows you to pay for your loan over a longer period of time than your traditional payday loan. Our Title Loan product allows you to repay the loan in five scheduled payments that are generally equal in amount (last payment may vary slightly). At ACE, your Installment Loan may be repaid early, which will save you interest and CSO fees.
In-Store: Currently, we do not offer a Title Installment product in store. Instead, your Title Loan will be due in 30 days and you will have the option to pay off your loan in its entirety or just pay the CSO fees associated with it and keep your loan out for another 30 days. Our product is flexible – you can borrow the money one time or over time.

How do Title Loans work?

Online: To apply online all you need to do is fill out our simple application at If you are approved, your funds will be deposited into your bank account. In some cases you may not qualify for a loan online, but still may qualify for a Title Loan at an ACE store. You may not apply for a store Title Loan online.  If you decide to apply in-store, you’ll just need to bring your title and government issued ID to your local ACE location. Upon approval, you will receive cash on the spot.
In-Store: Simply bring in a clear title with your name on it and a form of identification. We accept many types of identification: Driver’s License, Identification Card, Out of State ID, Mexican Matricula Card, Passport, or Government photo ID. We also accept the ID if it is expired. We also accept many types of titles, including: original titles, certified copies, salvage titles, and titles that have released liens signed off by another lender on the front.

How much can I borrow?

You can borrow up to $2,500, depending upon your income and various underwriting criteria.

Do I have full use of the vehicle during the term of the loan?

Absolutely! You get the money and you get to keep driving your car.

When will I receive my loan?

Online: If all information can be verified by 5:00 PM Central time, you will generally receive your money the next business day. For security purposes, we must be able to contact you by telephone before your loan is funded.
In-Store: You will receive your approved loan amount in cash at time of approval in store.

Are motorcycle Title Loans available?

Online: Not at this time.
In-Store: Yes, Title Loans are available for motorcycles in store and the requirements are the same: clear title with your name on it and an ID.


Does my car need to be paid off?

Yes, your vehicle needs to be paid off to receive a Title Loan.

What if I lost my title, what do I do?

Online: Titles are verified electronically if you apply online. You are not required to produce a physical title when completing an online application. You may be asked to mail us your physical title after you obtain your loan at our request, in which case you would need to follow the process described below to obtain your replacement title.
In-Store: You will need to produce a title before a loan can be made at your local ACE Store. You may contact your local County Tax Office to replace your title loan.

What if there are two names on the title?

Online: ACE does not approve online applications with two or more names on the title.
In-Store: You may apply at your local store and both people must be present in the store to complete the process. When it comes time to signing the documents, the store will instruct you how to complete them.

What if the vehicle title is in someone else's name?

Whoever is named on the title will be the only person able to take out a loan or obtain credit services. If you recently bought your car and the title is not yet in your name, you will need to have the title transferred at the County Tax Office before applying for a loan or credit services. If the title includes the name of another person, such as your spouse, he or she will have to be present when you apply for the loan and credit services.

I have two cars. Can I get one loan based on both?

No. Only one loan per person at a given time.

Do I need to be employed? Can I be retired?

You do not need to be employed, but you need to have some sort of income. You can be self-employed, or even receive income from some source other than an employer, but we will require that you to have some income to ensure your ability to repay the loan and CSO fees. You can be retired or even on disability. The key is to have a source of income.

Do I have to have the car titled in the same state as where I live?

You may receive a Title Loan if your vehicle is titled in another state as long as your employer and residence are in the state you receive your loan.

Application Process:

Is my personal information safe?

Yes! ACE Cash Express values your privacy and internet safety. To read more in our privacy policy, click here.

What do I need to apply for a Title Loan?

Online: You will need to know your banking information (bank routing and account number) to complete an online application. Members of the military and those who have recently filed for bankruptcy are not eligible for a Title Loan or our credit services.

In-Store: You will need to bring a valid form of identification and a clear title to your local ACE store. Members of the military and those who have recently filed for bankruptcy are not eligible for a Title Loan or our credit services.

Is there any cost to apply for the loan or credit services?

No. You will not be charged to apply for the Title Loan or any credit services, whether or not you are approved. Plus, with our satisfaction guarantee, you won't be charged any interest or fees if you change your mind about the loan or our credit services within 48 hours.

When will the loan be due?

Online: Your Installment Loan payments will be due on your next five approved paydays. You will be informed of the payment due dates and amounts when your loan is approved. However, the term of your loan cannot exceed 180 days.
In-Store: Your loan will be due in 30 days. You will have the option to pay off your loan in its entirety or just pay the CSO fees associated with it and keep your loan out for another 30 days.

When will I hear whether I qualify for credit services and a loan?

Online: The online system will notify you if you qualify for a loan at time of application. The information in your application must be verified before funds are deposited into your account. It generally takes less than 1 business day if all information on the application is correct. Verification does not occur on weekends or holidays.
In-Store: You will be notified and given your cash on the spot.

Payments and Cancellation Information:

How do I pay my CSO fee and loan?

Online: When filling out your application, you may choose to have ACE initiate a transfer of funds from your bank account on the day the CSO and loan are due OR you may choose to send your payments through mail using a check or money order. Please note, you will be charged a higher CSO fee if you choose to send your payments through mail.

Mailing Address:
Title Installment Loans at ACE Cash Express
1231 Greenway Drive Suite 670
Irving, Texas 75038

In-Store: When the loan is due, you have the option to pay off the loan and CSO agreement in full or simply pay the CSO fees and interest due and refinance the loan for another month. You will, of course, be responsible for additional CSO fees and interest in connection with the new loan and CSO agreement. In addition, you will be required to repay at least 5% of the original principal amount of your loan in connection with each refinance. Loan payments are received in-store.

If I pay a CSO fee and loan early, how does that affect my finance charge?

Online: If you repay your loan in full at any time, you will only be responsible for accrued interest on the outstanding principal through the date of repayment and for the portion of the CSO fee scheduled to paid on or before your next payment date.
In-Store: Paying early will not reduce your CSO fee and interest on your loan.

What if I change my mind and decide I do not want the CSO contract and loan?

You may return the money the lender loaned you and cancel the transaction within three (3) days of receiving your cash. No questions asked and no fees. It is risk free.

What happens if I fail to make a timely payment on my loan or credit services transaction?

Failure to make a timely payment on your loan or credit services transaction can have several consequences, including the following:
Financial Implications – Currently, no past due interest is assessed on any loans you may obtain from us or that we may arrange for you . However, you may be assessed a late fee if you fail to make your payment by a specified period following its due date and you may be assessed with a returned item charge if any check or electronic payment we submit on your behalf is returned unpaid (late fee and returned item fees vary by state – see your transaction agreements for additional details).
Collection Activity – We may attempt to collect any delinquent amount through our standard collection practices, which include contacting you by phone, mail, SMS or email.  We may also exercise any of our rights under our loan or credit services agreements with you. If we are unable to collect any delinquent amount you may have with us through such actions, we may also sell our debt to a third party debt buyer or engage a collection agency, who may also institute collection activity with you.
Impact on Your Credit Score – We do not currently report loan activity to any of the three major credit bureaus (Equifax, Experian or TransUnion). However, we do use alternative credit reporting agencies such as FactorTrust. Failure to make timely payment on your loan may reduce your score with such agencies, and prevent you from receiving credit or other services from a provider that uses such agencies.
Renewal of your Loan – We do not automatically renew any of our loans or credit services transactions. Where refinances or renewals are available (varies by state), you may obtain a refinance or renewal of your loan or credit services transaction by logging in to your account prior to your due date and applying for a renewal or refinance. In connection with any renewal or refinance, you will be required to e-sign new transaction agreements for such renewed or refinanced transaction and our standard rates for loans or credit services transactions will be assessed on such renewal or refinance (varies by state – see posted fee schedules).

How do I cancel the CSO contract and loan?

Online: To cancel the CSO contract and loan, you must mail or deliver the proceeds from your loan and a signed and dated copy of the cancellation notice provided with your credit services agreement, or other written notice, to:

ACE Credit Access LLC, Internet Loan Cancellation
1231 Greenway Drive, Suite 600
Irving, Texas, 75038

In-Store: To cancel the CSO contract and loan, you must present a cancellation notice and the proceeds from your loan to the store within (3) days of receiving your cash.

1. All loans subject to approval pursuant to standard underwriting criteria. Not all consumers will qualify for a loan or for the maximum loan amount. Loans should be used for short-term financial needs only, not as a long-term financial solution. Customers with credit difficulties should seek credit counseling. Loans in Texas arranged by ACE Credit Access LLC, and all such loans are made by, and subject to the approval of, an unaffiliated third party lender. Terms and conditions apply. 

2. Installment Loans are intended for customers who need more time to pay off their loan than provided by a single-payment Payday Loan. Individual payment amounts for an Installment Loan are smaller when compared to the single-payment Payday Loan for the same loan amount. The total sum of payments for an Installment Loan will be higher than a single-payment Payday Loan if you pay off the Installment Loan according to the payment schedule set forth in the associated loan agreement.

3. Online and in-store title loans are different products and subject to different underwriting criteria. Online title loans are multi-payment and store title loans can be single or multi-payment. Additionally, it may be possible to get approved in the store and not online, and vice versa. See FAQ's for variance if you have additional questions.

4. Our credit decision on your application may be based in whole or in part on information obtained from a national database including, but not limited to FactorTrust, Inc., P.O. Box 3653, Alpharetta, Georgia 30023, (678) 306-2260.