An ACE Cash Express Customer Review

At ACE Cash Express, our goal is to offer financial products and services while providing exceptional service. It’s why we have provided reliable financial services nationwide for more than fifty years. With over 850 stores nationwide, we are here to help get you your money when you need it most. Look at what our customers are saying about the service we provide,

“The workers are always happy and friendly when I come in. They are always willing to go above and beyond to make the transaction timely and accurate”-Danielle H.

Find comfort knowing you are receiving excellent customer service at ACE!

Do you have financial needs but don’t have a traditional brick and mortar bank? Let ACE be your helping hand.

Who Is ACE Cash Express?

ACE Cash Express has been a financial services provider since 1968. There are ACE locations in 22 states and the District of Columbia.  ACE is an alternative way to manage your money for those who don’t want a traditional bank account. At ACE, we know that money is a very personal topic, and that’s why we provide products and services to help you to manage it your way.

What Type of Loans Does ACE Offer?

Sometimes life can take unexpected turns, so if you need cash fast, ACE Cash Express offers short-term loans that can lessen the burden.1 Loans vary by state, so check out our loans page to learn what loans are offered in your state. 

Payday loan

payday loan, also known as a cash advance, is a short-term loan generally used to help pay for unexpected or emergency expenses such as medical bills and car repairs. Online payday loans are available in California, Idaho, Kansas, Louisiana, Minnesota, and Texas, and in-store loans are available in California, Florida, Indiana, Kansas, Louisiana, Minnesota, Missouri, Oregon, South Carolina, and Tennessee. Visit our payday loans page to see the online and in-store loan ranges available at ACE Cash Express. 

Installment loans

An installment loan is a personal loan with a longer repayment length than a payday loan and generally has equal payment amounts throughout the loan.2 An online installment loan is available in Delaware, Florida, Missouri, New Mexico, and Texas, and in-store loans are available in Colorado, Florida, Louisiana, Missouri, New Mexico, Ohio, Oklahoma, Texas (not available in Austin or Dallas) and Virginia. Visit our installment loans page to see the online and in-store loan ranges available at ACE Cash Express.

Title Loans

title loan is a loan in which a vehicle serves as collateral for the loan amount. If approved, you get to keep driving your car! A title loan at ACE Cash Express is only offered in-store. Loan availability and amount varies by state. You can apply for a title loan in-store in Arizona, Louisiana, Oregon, and Texas (not offered in Austin, Dallas, or Fort Worth).

What other Financial Services Does ACE provide?

In addition to loan services, ACE offers financial products and services, such as:

ACE can provide you with the money services you need. With longer business hours than many traditional brick and mortar banks, you can get your money at more convenient times.

Does ACE Cash Express Have Customer Service Support?

Yes! If you visit our website, a virtual assistant can help you with questions related to our products.

If you would like to speak with a representative directly, here are the preferred contact methods depending on the product or service:

Online Loans

  • Payday Loans: (866) 355-6815
  • Installment Loans: (877) 876-2274

In-store Loans

  • (877) ACE-CASH

ACE prepaid debit card customers

  • (866) 387-7363

1. All loans subject to approval pursuant to standard underwriting criteria. Rates and terms will vary depending upon the state where you reside. Not all consumers will qualify for a loan or for the maximum loan amount. Terms and conditions apply. Loans should be used for short-term financial needs only, and not as a long-term solution. Customers with credit difficulties should seek credit counseling. For online loans, approval and funding may require verification of application information. Depending on ability to verify this information, loan funding may be extended up to two days. In-store cash pickup of online loans is subject to approval pursuant to standard underwriting criteria and only available at ACE Cash Express locations in the state where you originated your loan. In-store cash pickup of online loans not available in all states. In-store cash pickup of online loans requires valid, non-temporary government-issued identification. Online and in-store loans not available in all states. Populus Financial Group, Inc. is licensed by the Department of Financial Protection and Innovation pursuant to Financial Code Section 23005(a) of the California Deferred Deposit Transaction Law. Loans in Minnesota made by ACE Minnesota Corp.  Populus Financial Group, Inc., 300 E. John Carpenter Fwy, Ste. 900, Irving, Texas, 75062, ST.760164.000.  Loans in Texas arranged by ACE Credit Access LLC and made by, and subject to the approval of, an unaffiliated third-party lender.  Populus Financial Group, Inc. is licensed by the Virginia State Corporation Commission, PL-115.


2. Installment loans are intended for customers who need more time to pay off their loan than provided by a single-payment payday loan. Individual payment amounts for an installment loan are smaller when compared to the single-payment payday loan for the same loan amount. The total sum of payments for an installment loan will be higher than a single-payment payday loan if you pay off the installment loan according to the payment schedule set forth in the associated loan agreement. 


3. IMPORTANT INFORMATION FOR OPENING A CARD ACCOUNT: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires us to obtain, verify, and record information that identifies each person who opens a Card Account. WHAT THIS MEANS FOR YOU: When you open a Card Account, we will ask for your name, address, date of birth, and your government ID number. We may also ask to see your driver’s license or other identifying information. Card activation and identity verification required before you can use the Card Account. If your identity is partially verified, full use of the Card Account will be restricted, but you may be able to use the Card for in-store purchase transactions. Restrictions include: no ATM withdrawals, international transactions, account-to-account transfers and additional loads. Use of Card Account also subject to fraud prevention restrictions at any time, with or without notice. Residents of Vermont are ineligible to open a Card Account.