ACE is Here When You Need Us.

Get the latest information on our coronavirus (COVID-19) efforts here.

Locate a store near you for the latest on store hours and closings.

The safety and wellbeing of our customers and employees is our top priority. We’ll continue to closely monitor coronavirus (COVID-19) updates at the national and local levels. As needed, stores may adjust hours or temporarily close. You can find the most recent updates regarding stores near you by entering your city and state or zip code in our Store Locator.

A Recent Message from ACE Cash Express

To our customers,


Thank you for your continued patience as we navigate this unique situation together.  We'd like to update you on the status of store operations. 

Financial services providers, like ACE Cash Express, have been deemed essential public services and will remain open so long as we are safely able to do so. That means making the necessary adjustments to ensure the wellbeing of our employees, customers, and communities.

We want to assure you we have taken precautions to keep you and our store employees safe and healthy.  If you are feeling sick, please stay home. If you are feeling well and do visit our stores, we appreciate you standing at least 6 feet away from other customers for everyone’s safety.

Additional details about ACE Cash Express store locations and updates can be found at  For the latest information about COVID-19, visit the CDC’s resource center.

Our number one priority is protecting you, our employees, and the communities we serve.  Should you prefer or need to stay home, support is also available at 1-877-ACECASH or  

Any updates about our business operations will be published to Facebook, Instagram, and Twitter. We're working hard to be here for you if you need us.


Thank you,

ACE Cash Express

Access to Financial Services at Home 

Many of the convenient services you rely on are available online, including: 

Bill Payment options with MoneyGram®

Money Transfers with MoneyGram

ACE Elite™ Visa® Prepaid Debit Card

ACE Flare™ Account by MetaBank®


If you have a loan in one of our stores and you cannot visit a store location, you have options.


In California, Florida, Kansas, Ohio, and Texas, you can pay the loan you originated in-store by:


  • Visiting any nearby store within the same state to make a payment using cash or a debit card.
  • Making a payment online at
  • Calling any ACE store within the same state to make a payment over the phone using a debit card.
  • Calling Customer Service at 1-877-ACE-CASH to make a payment.


Contact Customer Service at 1-877-ACE-CASH or for additional assistance.


Stay Protected

Scammers may try to take advantage of you during this time.  Use smart habits online, including:

  • Be cautious of unsolicited communications and review senders carefully
  • Don’t click on links in emails from unknown senders
  • Check for bad grammar and spelling mistakes which are clues that someone may be phishing you


Get the latest information about the coronavirus (COVID-19) on the CDC website.