Installment Loan Questions by Category
About Installment Loans at ACE
An installment loan is a short-term personal loan that allows you more time to repay than a traditional payday loan.1 Installment loans at ACE allow you to repay the loan in scheduled payments (installments) that are substantially equal in amount. At ACE, you can choose to repay an installment loan early without penalty, which may save you money on interest and fees (where applicable).
Installment loans are available online and in-store in the states below. If approved, the amount you may borrow will depend upon your income and standard underwriting criteria.2
Online
In-Store
Yes. Each consumer is treated separately, and each spouse can apply for a loan.
Applying for an installment loan at ACE does not affect your FICO® Score, although it may impact your overall credit profile with non-traditional consumer reporting agencies.
A FICO Score, created by Fair, Isaac and Company, is a type of credit score used by some lenders to help them make credit-related decisions. FICO Scores are based solely on the information in consumer credit reports maintained by the three major credit bureaus: Experian, Equifax, and TransUnion. By comparing your credit information to the patterns in hundreds of thousands of past credit reports, a FICO Score estimates your level of future credit risk.
Hard credit report inquiries to Experian, Equifax, and TransUnion can negatively affect your FICO Score, especially if there are many in a short amount of time. At ACE Cash Express, we may obtain information from a non-traditional consumer reporting agency and the inquiry may affect your overall credit profile with the applicable agency, but it will not impact your FICO Score.
Application Process for Installment Loans
The financial and personal information required to apply for an installment loan may vary depending on your state and whether you’re applying online or in person at an ACE store. Please see the Installment Loans Requirements page for detailed information.
Depending on your state, you can apply for an installment loan online or in person at an ACE store.
Online
In some states, you can apply for an installment loan online. The online process is simple!
- Complete the installment loan application. This takes just a few minutes.
- Receive an instant decision.2
- If approved, have your loan proceeds instantly delivered to your debit card if eligible,3 or direct deposited to your bank account by the next business day,4 or depending on your state and if eligible, pick up cash at a store near you!2
In-Store
In some states, you can apply for an installment loan at an ACE store.
- Use the Store Locator to find a store near you and apply in person.
- Receive an instant loan decision.2
- If approved, walk out with cash in hand!2
You do not have to be employed, but you must have a steady source of recurring income payments. Depending on your state and the type of loan, you could provide a bank statement, pay stub, or benefits statement.
No. You will not be charged to apply for a loan, whether or not you are approved.
You’ll receive an instant loan decision when you apply online or at an ACE store.
Online Loans
If you apply online and you are approved, ACE offers different ways to receive online loan funds:
- Instant Funding to a Debit Card: ACE’s Instant Funding to a debit card is our quickest way to receive your online loan proceeds, if eligible.3
- Direct Deposit to a Bank Account: Get cash deposited directly into your bank account the next business day.4
- Cash at In-Store Pickup: If eligible, visit a local ACE store to get same-day cash pick-up.2
In-Store Loans
If you apply in-store and you are approved, you’ll receive your funds immediately!2 Walk out with cash in hand.
Installment Loan Payments and Cancellation Information
Installment loan payments are typically due on consecutive pay dates. For instance, if you are paid every two weeks, your due dates will be every two weeks on your pay date. The number of payments and the term (length) of the loan will vary depending on your pay frequency. You’ll be informed of the payment due dates and amounts if your loan is approved.
Louisiana and Oklahoma customers: Please visit your store for information about number of payments and term (length) of loans.
Online
We offer several convenient options for making payments on your online installment loan:
1. Automatic Recurring Payment from Your Bank Account
During the online application process, you have the choice to set up automatic recurring payments and have your funds automatically withdrawn from your bank account on each due date (also called an ACH payment). You won’t have to worry about manually scheduling installment payments or missing a due date, giving you peace of mind.
2. One-Time Payment Online
To make a payment online, log in to your account by visiting www.myacepayments.com.
3. Pay Over the Phone
You can also make a payment by phone using our 24/7 automated phone system at (866) 728-1808.
4. Mail in a Check
You can also make a payment by mailing in a check to the address below. Our payment address is:
Installment Loans at ACE Cash Express
300 E. John Carpenter Fwy., Ste. 900
Irving, TX 75062
If paying by mail, please mail your payment at least 4-5 business days prior to your due date to ensure your payment is credited to your loan account by your due date. Electing to make payments by mail may result in being charged a higher fee in some states.
5. Pay In-Store
Depending on your state, you may visit an ACE Cash Express location near you to make a payment or to pay off your loan in full.
Remember, there’s no penalty for repaying early! In fact, you could save money on interest and fees, where applicable.
In-Store
To pay off a loan originated in a store, go to the store where the loan was originated with cash on or before each due date. There’s no penalty for repaying early.
1. Automatic Recurring Payment
In some states, you also have the option to set up automatic recurring payments and have your funds automatically withdrawn from your bank account on each due date (also called an ACH payment) or to pay online.
2. Pay Over the Phone
Additionally, in some states, you may also pay over the phone by calling the store and giving payment information to the store associate or by calling our 24/7 automated phone system at (866) 728-1808.
There’s no penalty for repaying early! In fact, you could save money on interest and fees, where applicable.
Loan agreements contain upfront fee disclosures, letting borrowers know total repayment amounts before signing. Interest rates and fees vary by state. Select a state below to see fee schedules based on the amount borrowed.
All loans at ACE come with a 72-hour satisfaction guarantee. So if you change your mind about your loan, just return the principal within 72 hours and pay nothing more.
In Arizona, Florida, Ohio, and Virginia, you have until 5:00 p.m. CT on the third business day after receiving your funds to cancel your loan. For example, if you take out a loan on Monday, you have until 5:00 p.m. CT on Thursday to cancel your loan.
Online
To cancel the loan, please send an email to internetops@acecashexpress.com with a request to cancel your contract or call us at (866)-ACE-CASH.
For loans originated in Texas, you can also mail or deliver a signed and dated copy of the cancellation notice provided with your Credit Services Agreement, or other written notice, to:
ACE Cash Express
Attn: General Counsel
300 E. John Carpenter Fwy., Ste. 900
Irving, Texas, 75062
You will need to include your name and loan number. Once we receive your loan cancellation notice, in accordance with your authorization in your loan agreement, we will withdraw the principal directly from your bank account. The written notice must be postmarked within three days of signing the contract.
In-Store
To cancel your loan, you must return the proceeds from your loan to the store where your loan was originated. Depending on your state, you may also be required to sign a cancellation notice that was provided to you at the time of approval.
About ACE
We make it easy to obtain cash when you need it most. Since 1968, ACE Cash Express has opened its doors to customers looking for financial services. ACE delivers a broad range of financial products and services, including short-term consumer loans, card services, check cashing, money transfers, bill payments, and money orders.
ACE Cash Express values your privacy. Read our Privacy Policy and our Online Privacy Notice. For more information about how to protect yourself from debt collection and loan scams, please visit our Security page.
California residents, learn what personal information we collect and how we use it by viewing the California Notice at Collection.
Didn’t find the information you need? We would love to speak with you about your concerns! You can call ACE Customer Service at 877-ACE-CASH for in-store loans and 866-ACE-CASH for online loans, or email us at customerservice@acecashexpress.com.
