Installment Loans from your Computer

Frequently Asked Questions About Installment Loans

About ACE:

Why choose ACE Cash Express?

ACE is a leading retailer of financial services, including check cashing, short-term consumer loans, bill pay and prepaid debit card services, and the largest owner operator of check cashing stores in the United States. In business since 1968, ACE Cash Express focuses on serving consumers who seek an alternative to traditional banking relationships to gain convenient and immediate access to financial services.

What is a Credit Services Organization (CSO) and Credit Access Business (CAB)?

Depending on the state, ACE may serve as a lender, CSO, and/or CAB. A CSO, or credit services organization, is a company that earns compensation by, among other things, helping consumers obtain loans from a lender. A credit access business (CAB) is a type of CSO that helps people obtain Payday, Installment and Title Loans from a lender. CSOs are not lenders and do not make loans.
List of states where ACE Cash Express is the lender
New Mexico
South Dakota
List of states where ACE Credit Access LLC is a CAB
List of states where FSH Credit Services LLC is a CSO
*Loans will be arranged or made pursuant to Department of Business Oversight Finance Lenders License.

About Installment Loans:

What is an Installment Loan?

An Installment Loan allows you to pay for your loan over a longer period of time than your traditional Payday Loan. Our Installment Loan product allows you to repay the loan in scheduled payments that are generally equal in amount (last payment may vary slightly). At ACE, your Installment Loan could be repaid early, which will save you interest and CSO fees (where applicable).

How do I apply for a loan?

To apply online, all you need to do is fill out our simple application. ACE's paperless application process is a convenient, secure and simple way to fund emergencies or cover expenses. Our streamlined application process allows you to fill out and sign your loan documents on your computer without the need to fax unnecessary documentation.

How much can I borrow?

Installment Loans at ACE range from $200 - $2,500. If approved; the amount you may borrow will depend upon your income and various underwriting criteria.
Maximum Loan Amount of $2,000
New Mexico
South Dakota
Maximum Loan Amount of $2,500

When will I receive my loan?

If all information can be verified by 5:00 PM Central time, you will generally receive your money the next business day. For security purposes, we must be able to contact you by telephone before your loan is funded. Applications received on a weekend or holiday will be verified the next business day.

Do I need to be employed? Can I be retired?

You do not need to be employed, but you need to have some sort of income. You can be self-employed, or even receive income from a source other than an employer, but we will require you to have the ability to repay the loan. You can be retired or even on disability. The key is to have a source of income.

Application Process:

Is my personal information safe?

Yes, ACE Cash Express values your privacy and internet safety. Click here to read our privacy policy.

What do I need to apply for an Installment Loan?

You will need to know your banking information (bank routing and account number) and your  social security number to complete an online application.

Is there any cost to apply for the loan?

No. You will not be charged to apply for an Installment Loan, whether or not you are approved. Plus, with our satisfaction guarantee, you won't be charged any interest or fees if you change your mind about the loan and return the principal amount within the satisfaction guarantee period. Periods will vary by state of origination. Current satisfaction guarantee periods are as follows:
48 Hour Satisfaction Guarantee Period
New Mexico
South Dakota
72 Hour Satisfaction Guarantee Period

When will the loan be due?

Your Installment Loan payments will be due on consecutive pay periods and the term (length) of your loan will vary by state. You will be informed of the payment due dates and amounts when your loan is approved.
Term lengths by state are as follows:
20 biweekly/semi-monthly payments or 9 monthly payments
13 biweekly/semi-monthly payments or 6 monthly payments
New Mexico
South Dakota
8 biweekly/semi-monthly payments or 6 monthly payments
8 biweekly/semi-monthly payments or 5 monthly payments
5 biweekly, semi-monthly, or monthly payments

When will I hear whether I qualify for a loan?

The online system will notify you if you qualify for a loan upon completion of the application. The information in your application must be verified before funds are deposited into your account. It generally takes less than 1 business day if all information on the application is correct. Verification does not occur on weekends or holidays.

Payments and Cancellation Information:

How do I pay my loan?

While completing your application, you may choose to have ACE initiate a transfer of funds from your bank account on the day the payment is due OR you may choose to send your payments through mail using a check or money order. Please note, you will be charged a higher fee if you choose to send your payments through mail.
Mailing Address (Excluding Ohio):
Installment Loans at ACE Cash Express
1231 Greenway Drive Suite 670
Irving, Texas 75038
Mailing Address for Ohio Installment Loans:
PO BOX: 638226
Cincinnati, Ohio 45263-8226

If I pay my loan early, how does that affect my finance charge?

If you repay your loan in full at any time, you will only be responsible for accrued interest on the outstanding principal through the date of repayment.

What if I change my mind and decide I do not want the CSO contract and/or loan?

You may return the money ACE or the lender loaned you and cancel the transaction if the cancellation is received by ACE or the lender, as applicable, within the satisfaction guarantee period. No questions asked and no fees. It is risk free.

How do I cancel the loan?

You may cancel your loan by sending us a written notice of cancellation or by contacting us at 877-876-2274 to initiate an electronic funds transfer from your account for the amount financed within the cancellation period. You may cancel this contract, without any penalty or obligation, within three days after the date the contract is signed. The written notice must be postmarked within 3 days of signing the contract.
To cancel your loan or credit services, mail or deliver a signed and dated copy of the cancellation notice, or other written notice, to:
ACE Cash Express
Attn: General Counsel
1231 Greenway Drive, Suite 600
Irving, Texas 75038

1. All loans subject to approval pursuant to standard underwriting criteria. Rates and terms will vary depending upon the state where you reside. Loans should be used for short-term financial needs only, and not as a long-term solution. Customers with credit difficulties should seek credit counseling. Loans in California are made or arranged pursuant to Department of Business Oversight California Finance Lenders License. Loans in Ohio arranged by FSH Credit Services LLC d/b/a ACE Cash Express, CS.900100.000, and made by, and subject to the approval of, an unaffiliated third party lender. Loans in Texas arranged by ACE Credit Access LLC and made by, and subject to the approval of, an unaffiliated third party lender.

2. Installment Loans are intended for customers who need more time to pay off their loan than provided by a single-payment Payday Loan. Individual payment amounts for an Installment Loan are smaller when compared to the single-payment Payday Loan for the same loan amount. The total sum of payments for an Installment Loan will be higher than a single-payment Payday Loan if you pay off the Installment Loan according to the payment schedule set forth in the associated loan agreement.

3. Loan funding requires verification of application information. Depending on ability to verify this information, loan funding may be extended up to two days. All loans subject to approval pursuant to standard underwriting criteria.

4. Loan amounts range from $200 - $2,000 in every state except California. The minimum and maximum loan amount in California is $2,500.


Our credit decision on your application may be based in whole or in part on information obtained from a national database including, but not limited to FactorTrust, Inc., P.O. Box 3653, Alpharetta, Georgia 30023, (678) 306-2260.

Annual Percentage Rate (APR) varies from 65.35% - 1409.36% and is based on state, loan term, loan funding date and other underwriting considerations. Please select the state above for further details on APR.